Copy of Frequently Asked Questions


General Inquiries

I'm not sure how to use the product I purchased. 

We can help! Check back to the product page on our website, scroll down a tiny bit and you should see a "How to Use" section. If that doesn't have what you're looking for, send us an email at and we'll give you all the tips and tricks we can think of. 

Are all your products Vegan?

Not everything we carry is vegan, but there are lots of vegan options! If you need help finding vegan products get in touch at

I'm not sure what to purchase, can you help me?

Yes we can! Send us a note at with "Looking For Suggestions" in the subject line. One of our True Beauties will be happy to help.

Can I purchase a gift card?

Yes! We offer gift cards online and in-store. 



Shipping Inquiries

What is your return policy?

Items purchased in store can be exchanged within 2 weeks of original purchase, as long as the item is un-opened and un-used. If you receive a product from us that appears to be damaged or defective, please accept our apologies and contact us immediately at We will be happy to make things right. 

Do you offer free shipping?

We sure do! On every order over $50, Canada-Wide. Free over $75 for USA orders.

When will my order ship?

Our orders are normally processed and shipped out within 1-3 business days. If you are curious about the status of your order please send us a note at and we'll look into it! 

Where is my package?

Your tracking info will be sent to the email address used at checkout. If you can't locate your package we recommend contacting your mail courier first!